CA PPM Existing Jaspersoft Scheduled Reports returns blank after Jaspersoft migration from 6.1 to 6.2.1

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Article ID: 6498

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

CA PPM Existing Jaspersoft Scheduled Reports returns blank after Jaspersoft migration from 6.1 to 6.2.1. However if you run the report immediately the reports returns data. 

 

Steps to Reproduce

  1. Login to CA PPM 14.3 or 14.4 which is linked to Jaspersoft 6.1 
  2. Go to Advance reporting and schedule few reports 
  3. Set up a Jaspersoft 6.2.1 and migrate the content from 6.1 tenant wise
  4. Ensure migration to Jaspersoft 6.2.1 is successful 

Expected Results: The scheduled reports should run and give the proper data 

Actual Results: The scheduled report run but it returns blank data 

Cause

This is a known bug DE32148 and engineering team is working with Jaspersoft.

Post migration, these existing input controls value is set to NULL by Jaspersoft 6.2.1 engine.

Environment

CA PPM 14.3 onwards with Jaspersoft 6.2.1

Resolution

 Workaround: Edit the scheduled reports and save for future dates. This way the input controls will again be saved and reports will return output.