CA PPM: Jaspersoft Advanced Reporting is down

Article Id: 6496

Status: Published

Updated On: 14-02-2018 07:56

Legacy Id: TEC1516195

Products:

CLARITY PPM FOR ITG , CA Project & Portfolio Management , CLARITY PPM FEDERAL , CA Project & Portfolio Management SAAS , STARTER PACK-CLARITY PPM

Issue/Introduction:

CA PPM Advanced Reporting errors out with java.lang.OutOfMemoryError: Compressed class space

Cause:

JVM Parameter missing in JDK 1.8 onwards ‘-Dcom.sun.xml.bind.v2.bytecode.ClassTailor.noOptimize=true’

Environment:

CA PPM 14.3+ with Jaspersoft 6.2.1

Resolution:

Add an additional JVM Parameter -Dcom.sun.xml.bind.v2.bytecode.ClassTailor.noOptimize=true

The JVM is set under <js-install>/apache-tomcat/bin/setenv.bat

Example: SET "JAVA_OPTS=-Xms1024m -Xmx2048m -XX:PermSize=32m -XX:MaxPermSize=512m -Xss2m -XX:+UseConcMarkSweepGC -XX:+CMSClassUnloadingEnabled -Dcom.sun.xml.bind.v2.bytecode.ClassTailor.noOptimize=true"

Restart Jaspersoft server.

Additional Information:

This has been reported as defect DE34113 and is being investigated by Development.

Refer to Technical document How to Set JVM Options for Jaspersoft Servers