CA PPM: Jaspersoft Advanced Reporting is down

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

CA PPM Advanced Reporting errors out with java.lang.OutOfMemoryError: Compressed class space 

Cause

JVM Parameter missing in JDK 1.8 onwards ‘-Dcom.sun.xml.bind.v2.bytecode.ClassTailor.noOptimize=true’ 

Environment

CA PPM 14.3+ with Jaspersoft 6.2.1

Resolution

Add an additional JVM Parameter -Dcom.sun.xml.bind.v2.bytecode.ClassTailor.noOptimize=true

The JVM is set under <js-install>/apache-tomcat/bin/setenv.bat

Example: SET "JAVA_OPTS=-Xms1024m -Xmx2048m -XX:PermSize=32m -XX:MaxPermSize=512m -Xss2m -XX:+UseConcMarkSweepGC -XX:+CMSClassUnloadingEnabled -Dcom.sun.xml.bind.v2.bytecode.ClassTailor.noOptimize=true"

Restart Jaspersoft server.

Additional Information

This has been reported as defect DE34113 and is being investigated by Development.

Refer to Technical document How to Set JVM Options for Jaspersoft Servers