Not seeing any traffic on a new TIM installed with a Napatech card. Logs show an ApmPacketComm error.

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Article ID: 6486

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

There are errors in various logs:

1) in the Tim Logs: **ERROR: hub: ApmPacketComm: config client response error from timapmpacketcomm 

2) in ntlog.txt (Napatech support file):  NIM initialization failed: SFP+ is not supported

Cause

 The Napatech Adapter is not configured correctly.  Contact Napatech for more information and resolution.

You may have 10Gb/s SFP+ modules in a 1Gb/s adapter that supports only SFP modules (not SFP+).

Environment

tim-10.3.0.15.990015

Resolution

Contact Napatech directly for more information on correcting the configuration.

Additional Information

Link to Napatech Support: https://www.napatech.com/support/