Not seeing any traffic on a new TIM installed with a Napatech card. Logs show an ApmPacketComm error.

Article Id: 6486

Status: Published

Updated On: 14-02-2018 07:56

Legacy Id: TEC1648421

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , INTROSCOPE

Issue/Introduction:

There are errors in various logs:

1) in the Tim Logs: **ERROR: hub: ApmPacketComm: config client response error from timapmpacketcomm

2) in ntlog.txt (Napatech support file): NIM initialization failed: SFP+ is not supported

Cause:

The Napatech Adapter is not configured correctly. Contact Napatech for more information and resolution.

You may have 10Gb/s SFP+ modules in a 1Gb/s adapter that supports only SFP modules (not SFP+).

Environment:

tim-10.3.0.15.990015

Resolution:

Contact Napatech directly for more information on correcting the configuration.

Additional Information:

Link to Napatech Support: https://www.napatech.com/support/