ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Microsoft Visual C ++ 2005 Redistributable is not installed

book

Article ID: 6472

calendar_today

Updated On:

Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction

Microsoft Visual C++ 2005 Redistributable that is required to run CA Privileged Identity Manager (CA PIM) properly is not installed on product installation.

Cause

It is required to enable short format file name (8dot3name) on system to install Microsoft Visual C++ 2005 Redistributable on CA PIM installation.
If it is not enabled, Microsoft Visual C++ 2005 Redistributable is not installed.
You can confirm/change setting for 8dot3name by fsutil OS command.
 
e.g.
¥> fsutil 8dot3name query c:
The volume state is: 0 (8dot3 name creation is enabled).
The registry state is: 2 (Per volume setting – the default).

Based on the above two settings, 8dot3 name creation is enabled on c:

 

Environment

Release:
Component: SEOSNT

Resolution

The workaround is to enable 8dot3name before installing CA PIM or install Microsoft Visual C++ 2005 Redistributable manually from installation media.
 
x64 OS:
<MEDIA>¥X64¥RTSDKINSTALL¥ISSETUPPREREQUISITES¥{397E55DF-2B30-4FE1-A4BD-A7DC51DD4AD8}\VCREDIST_X64.EXE
<MEDIA>¥X64¥RTSDKINSTALL¥ISSETUPPREREQUISITES¥{A0D7ED43-FCB4-4B3D-A456-978C7A41283C}\VCREDIST_X86.EXE
 
x86 OS:
<MEDIA>¥X86¥RTSDKINSTALL¥ISSETUPPREREQUISITES¥{A0D7ED43-FCB4-4B3D-A456-978C7A41283C}\VCREDIST_X86.EXE