Bulk Loader is not accepting Accent or Special characters.

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

Using bulk loader to load users from a CSV file containing special characters (such as French accents) does not load the special characters into Identity Manager.

Environment

Release: CAIDMB99000-12.6.8-Identity Manager-B to B
Component:

Resolution

The default encoding for CSV files in ANSI and that excludes any special characters.  Use a csv file with UTF8 encoding to include the special characters.