Bulk Loader is not accepting Accent or Special characters.

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On
• CA Identity Suite

Issue/Introduction

Using bulk loader to load users from a CSV file containing special characters (such as French accents) does not load the special characters into Identity Manager.

Environment

Release: 14.2, 14.3, 14.4
Component: Identity Manager

Resolution

The default encoding for CSV files in ANSI and that excludes any special characters.  Use a csv file with UTF8 encoding to include the special characters.

Additional Information

https://docs.workstars.com/en/latest/howto/save-csv-utf8.html