ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Bulk Loader is not accepting Accent or Special characters.

book

Article ID: 6470

calendar_today

Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On CA Identity Suite

Issue/Introduction

Using bulk loader to load users from a CSV file containing special characters (such as French accents) does not load the special characters into Identity Manager.

Environment

Release: 14.2, 14.3, 14.4
Component: Identity Manager

Resolution

The default encoding for CSV files in ANSI and that excludes any special characters.  Use a csv file with UTF8 encoding to include the special characters.

Additional Information

https://docs.workstars.com/en/latest/howto/save-csv-utf8.html