catalog login web service call fails in PAM process

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Article ID: 6469

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

If catalog user account's password contains special character & ,  the catalog's web service call "login" method will fail with this user account  even though  this account is able to login catalog UI without any issue.

Cause

It's more of a restriction with XML. The XML language doesn't allow special characters within nodes in a XML document.  So when the web service is invoked using XML document the & is not treated correctly.

It is not a bug with catalog neither a problem with web services.

 

Environment

CA Service Catalog 12.7, 12.8, 12.9 , 14.1

Resolution

To overcome this problem you can simply replace '&' with '&'

 

If you are using  catalog web service call in PAM process ,  here has the information about how to pre-process the input parameter  which contains special character & before .