Session timeout may not kick-in immediately when using the 'X' to close a Service Desk window with Chrome web browser

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Article ID: 6467

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When accessing Service Desk with Google Chrome web browser and go to 'Activities-->Status Update' and then close the page using 'X' without saving  instead of the Close button, you may notice that on subsequent updates,  you keep on getting an 'Accept' button instead of 'Save' button.

Cause

This behavior seems to be caused by Google Chrome 55.0.2883.87.

Environment

Windows

Resolution

Update to latest Google Chrome version or any version above 55.0.2883.87