Spectrum Web Client assignment quick filter stays gray

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Article ID: 6463

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Updated On:

Products

CA Spectrum

Issue/Introduction

Spectrum Web Client quick filter - Assignment stays gray and does not let you pick a name to use to filter the alarm list even tho there are alarms that have been assigned to users.  

Cause

Only one trouble shooter assigned to a alarm(s) in OneClick. 

Environment

Release: SDBSFO99000-10.2-Spectrum-Device Based Suite-Server FOC
Component:

Resolution

This issue is scheduled to be addressed in Spectrum 10.03.00. No projected release date set for Spectrum 10.03.00 as of the time of the writing of this knowledge document.

 

As a work-around, assign at least two alarms to two different trouble shooters in OneClick.