Spectrum Web Client assignment quick filter stays gray

Article Id: 6463

Status: Published

Updated On: 14-02-2018 07:56

Legacy Id: TEC1659396

Products:

CA Spectrum - OneClick CA Spectrum - Reporting CA Spectrum - Integrations CA Spectrum - Alarms & Event Management

Issue/Introduction:

Spectrum Web Client quick filter - Assignment stays gray and does not let you pick a name to use to filter the alarm list even tho there are alarms that have been assigned to users.

Cause:

Only one trouble shooter assigned to a alarm(s) in OneClick.

Environment:

Release: SDBSFO99000-10.2-Spectrum-Device Based Suite-Server FOC
Component:

Resolution:

This issue is scheduled to be addressed in Spectrum 10.03.00. No projected release date set for Spectrum 10.03.00 as of the time of the writing of this knowledge document.

As a work-around, assign at least two alarms to two different trouble shooters in OneClick.