Error code 1628: Failed to complete installation

Products

• CA Workload Automation Agents

Issue/Introduction

During the installation of the System Agent 11.3 SP2 on Windows 2003 server, I am getting error code: Error code 1628

Cause

This installation was failing due to Symantec security.

 

Environment

System Agent 11.3 SP2 on Windows 2003 but it might happen with any other service pack

Resolution

Symantec has an option to disable for x-time period which is what I did and then I did not encounter the failure.