Unable to save the spectrumgtw probe configuration

book

Article ID: 6448

calendar_today

Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management CA Spectrum CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

The following error message is displayed when saving the spectrumgtw probe configuration through the Admin Console:

 

And the following error message is displayed when validating the connection:

 

Cause

The Spectrum OneClick web server machine is not responding to heartbeat restful post.

http://<OneClick_hostname>:<port>/spectrum/restful/heartbeat

 

 

Environment

CA Spectrum 10.2 and CA UIM 8.51

Resolution

There are missing entries in the $SPECROOT/tomcat/webapps/spectrum/WEB-INF/web.xml file on the CA Spectrum OneClick web server machine.

Add back the following missing entries and restart the Spectrum Tomcat service:

        com.ca.spectrum.restful.servlet.OneClickServlet

        com.ca.spectrum.restful.servlet.HeartbeatServlet

        com.ca.spectrum.restful.servlet.EventAlarmServlet

        com.ca.spectrum.restful.servlet.HeartbeatAlarmResponseServlet

        com.ca.spectrum.restful.servlet.UniversemhServlet

Attachments

1558714574814000006448_sktwi1f5rjvs16thu.png get_app
1558714573033000006448_sktwi1f5rjvs16tht.png get_app
1558714571205000006448_sktwi1f5rjvs16ths.png get_app
1558714569189000006448_sktwi1f5rjvs16thr.png get_app
1558714567277000006448_sktwi1f5rjvs16thq.png get_app