SystemEDGE is not populating CPU related OIDs with data.

Products

• CA Systems Performance for IM (SystemEdge)
• CA eHealth

Issue/Introduction

• When polling SystemEDGE CPU information is missing.
• When examining sysedge.log you see the following messages:

get_processor_stats_perf(): get_proc_stats: Processor Object was not not found in Performance Registry, CPU utilization is not available

0000090 2017-04-04 13:05:08.68 [W]-4680- se/nt_kernel.c[3217]       : prepare_cpu_structures(): Failed getting number of CPUs. Got -1. CPU statistics are not available!

 

Environment

Release: SYSPAG99000-5.7-Systemedge
Component:

Resolution

1.  Run the following command from the command prompt to reload the Windows performance counters:

lodctr /r

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2.  Restart SystemEDGE.