How to download certificate from PC browser

book

Article ID: 6432

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

How to login to mobile interface on an Android device on an SSL enabled environment?

Environment

CA Service Management Mobile EnvironmentApple iPhone (iOS)Android devices

Resolution

Steps to download the certificate from the desktop browser (IE)

1. Open the URL in browser make sure you can see the lock(highlighted in red) and there is no invalid certificate error

2. Click on the lock shown as per the screen shot below and further click on view certificates

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK4GAAW" alt="001.JPG" width="1186" height="657">

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK4HAAW" alt="002.jpg" width="280" height="223">

3. It will open the certificate as shown below

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK4IAAW" alt="003.JPG" width="420" height="521">

4. Click on Certification path to see the certificate chain

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK4JAAW" alt="004.JPG" width="420" height="521">

5. Select a certificate you need to download. For example in this case “Go Daddy Secure Certificate Authority- G2” and click on View Certificate button

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK4KAAW" alt="005.JPG" width="420" height="523">

6. It will open a new certificate as shown below

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK4LAAW" alt="006.JPG" width="421" height="301">

7. Click on the details tab and hit 'Copy to file' button

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK4MAAW" alt="007.JPG" width="422" height="521">

8. You will be presented with Certificate Export Wizard. Follow the self explanatory screens and click Next to download the certificate to a file.

9. Copy this certificate file to the android device.

Additional Information

Note: You can download the certificate file that is used to communicate with the client (user's browser)

Attachments

1558714823924000006432_sktwi1f5rjvs16tl8.jpeg get_app
1558714822169000006432_sktwi1f5rjvs16tl7.jpeg get_app
1558714820042000006432_sktwi1f5rjvs16tl6.jpeg get_app
1558714818258000006432_sktwi1f5rjvs16tl5.jpeg get_app
1558714816310000006432_sktwi1f5rjvs16tl4.jpeg get_app
1558714814110000006432_sktwi1f5rjvs16tl3.jpeg get_app
1558714812032000006432_sktwi1f5rjvs16tl2.jpeg get_app