We did a clean install of UIM. IN UMP we are seeing none ascii characters that look like light bulbs and cicrles with ? (question marks) how do we correct this?

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

We did a clean install of UIM. IN UMP we are seeing none ascii characters that look like light bulbs and cicrles with ? (question marks) how do we correct this?

 

 

example 1:

2017-03-29 21_23_06-Settings.png

 

example 2:

2017-03-29 21_23_48-Settings.png

Cause

Corrupt temp data

 

Environment

UIM 8.XUMP 8.X

Resolution

 

 

1) deactivate wasp
2) rename the following directories
wasp\work
wasp\webapps\root
3) delete the contents of the
c:\windows\temp
or
/tmp
depending on UMP os
4) from your back end SQL server drop the tmp/liferay table if it exists
5) clear your browser history from the beginning of time
6) set the loglevel = 3 and logsize = 35000 on the wasp probe
7) clear the current wasp.log and portal.log
8) activate wasp and test