In Top-N Best Performing Jitter Test report Test host combo box is coming blank

Article Id: 6418

Status: Published

Updated On: 26-12-2018 10:11

Legacy Id: TEC1204646

Products:

CA Spectrum - OneClick CA Spectrum - Reporting CA Spectrum - Integrations CA Spectrum - Alarms & Event Management

Issue/Introduction:

When generating Top-N Best Performing Jitter Tests report, "Select the Test ID" box is not getting fill with test ids

<Please see attached file for image>

Cause:

Report Manager is not synchronising the data hence the test ids are not generated.

Environment:

Release: SDBSFO99000-10.2-Spectrum-Device Based Suite-Server FOC
Component:

Resolution:

Step 1:

Log into the OneClick home page as an ADMIN user

Click on Administration

Click on Report Manager

Click on Spectrum Status

<Please see attached file for image>

Step 2:

If Monitor option is Unchecked for the landscape then check the option and click on "Update Monitored Servers"

Step 3:

If Monitor Option is Checked then

First Uncheck the Monitor option

Click on "Update Monitored Servers"

Check the Monitor Option again

Click on "Update Monitored Servers"

This will initiate the synchronization and then the details will be populated.

NOTE: Issue still persists please open a case with Support.

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