In Top-N Best Performing Jitter Test report Test host combo box is coming blank

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Article ID: 6418

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Updated On:

Products

CA Spectrum

Issue/Introduction

When generating Top-N Best Performing Jitter Tests report, "Select the Test ID" box is not getting fill with test ids

<Please see attached file for image>

SelectTestID-Screenshot.jpg

 

Cause

Report Manager is not synchronising the data hence the test ids are not generated.

Environment

Release: SDBSFO99000-10.2-Spectrum-Device Based Suite-Server FOC
Component:

Resolution

Step 1:

Log into the OneClick home page as an ADMIN user

Click on Administration 

Click on Report Manager

Click on Spectrum Status

 

<Please see attached file for image>

Monitor-SpectrumStatus-Screenshot.jpg

 

Step 2:

If Monitor option is Unchecked for the landscape then check the option and click on "Update Monitored Servers"

 

Step 3:

If Monitor Option is Checked then 

First Uncheck the Monitor option

Click on "Update Monitored Servers"

Check the Monitor Option again

Click on "Update Monitored Servers"

 

This will initiate the synchronization and then the details will be populated.

 

NOTE: Issue still persists please open a case with Support.

Attachments

1558691630940000006418_sktwi1f5rjvs16god.jpeg get_app
1558691628009000006418_sktwi1f5rjvs16goc.jpeg get_app