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How to update the Timezone value in Location object using web services?


Article ID: 6411


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Timezone is not updated in Locations using web services


CA Service Desk Manager R12.9CA Service Desk Manager R14.1


The code values passed to Timezone in R12.9 was updated in R14.1


The Timezone code values have been update in the latest R14.1 version.

In this scenario we have updated the SOAP response whereClause from code like 'CT' to code like 'GMT-0600'

Note: CT was the code for Central Time in Time Zone Object


Sample SOAP request - doSelect() method: 


<soapenv:Envelope xmlns:soapenv="" xmlns:ser="">






         <whereClause>code like 'GMT-0600'</whereClause>



            <!--1 or more repetitions:-->








Sample SOAP Response - doSelect() method


<soapenv:Envelope xmlns:soapenv="" xmlns:xsd="" xmlns:xsi="">


      <doSelectResponse xmlns="">

         <doSelectReturn xmlns=""><![CDATA[<?xml version="1.0" encoding="UTF-8"?><UDSObjectList>




<Attribute DataType="2001">




<Attribute DataType="2002">


<AttrValue>Central Time</AttrValue>