SOI Self monitoring CI disappeared

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We restarted the whole SOI environment - Manager, UI and all connectors. 

Also, we performed maintenance on the database using soitoolbox before starting Manager & Connectors again. 

After the restart we missed the self monitoring CI under the self monitoring service (which is still there). Please advise on how this can be recreated again, because we use it for status information

Environment

Windows 2008 & 2012SOI 4.0

Resolution

To re-enable self monitoring, please try one of the following options...

Option 1:

The actual Self Monitoring CI can simply be recreated using the Universal Connector

1) Import the following with the Universal Connector (GCEventAddCmd.bat)

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<Events>

<Event>

<property tag="eventType" value="AddCIEvent" />

<property tag="MdrElementID" value="SelfMonitorApp" />

<property tag="Label" value="CA Service Operations Insight" />

<property tag="className" value="Application" />

<property tag="Description" value="Self Monitoring App" />

<property tag="Vendor" value="CA" />

<property tag="ProductName" value="CA Service Operations Insight" />

<property tag="DeviceSysName" value="<SOI Manager Hostname>" />                      --> Note: Replace <SOI Manager Hostname> with "Original SOI Hostname"

</Event>

</Events>

2) Save above in a .xml file (let's say selfmonitor.xml) and run below command on the SOI Manager

GCEventAddCmd.bat -hlocalhost:7090 -fselfmonitor.xml

3) Add the above imported CI into the existing Self Monitoring Service

 

Option 2:

1) Stop the CA SAM Integration Services where the Universal Connector resides (On your manager system) 

2) Delete the "CA Service Operations Insight Service" service. 

3) Make sure you clear all alerts from that Universal Connector (source CA:09997_*) from the Alert Queues. 

4) Go to the Administration tab -> Manager Configuration -> Global Settings and set the Self Monitoring Setting to "No" and save it. 

5) Go to the Administration -> Connector Configuration and Remove the Universal Connector (CA:09997_*) 

6) Stop the CA SAM Application Server service. 

7) Start the CA SAM Application Server service. 

8) Go to the Manager debug page (http://<manager hostname>:7090/sam/debug and make sure the Server application startup shows COMPLETED. 

9) Go to the Administration tab -> Manager Configuration -> Global Settings and set the Self Monitoring Setting to "Yes" 

10) Stop the CA SAM Application Server service. 

11) Start the CA SAM Application Server service. 

12) Go to the Manager debug page (http://<manager hostname>:7090/sam/debug and make sure the Server application startup shows COMPLETED. 

13) Start the CA SAM Integration Services where the Universal Connector resides (On your manager system) 

14) Stop the CA SAM Application Server service. 

15) Start the CA SAM Application Server service 

 

 

Additional Information

Here is the sample selfmonitor.xml file