Clarity is not exporting all dependencies to MSP predecessors column when using non-English language (New Driver)

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Article ID: 6405

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

  • When you have a project in Clarity with dependencies and you export that info to Microsoft(R) Project, it only shows 'Finish-Finish' dependencies in the Predecessors column.
  • All other dependencies disappear.
  • This is happening in non-English language versions of MSP.

Steps to reproduce

  1. Use the New driver for the Microsoft Project integration and a non-English MSP
  2. In PPM, go to Home > Projects
  3. Create a new project with at least three tasks
  4. Setup a task dependency of 'Finish-Start' and then one task dependency relationship of 'Finish-Finish'

Expected result: MSP shows all dependencies in Predecessors column

Actual result: MSP only shows 'Finish-Finish' dependencies in Predecessors column

Cause

This has been reported to Sustaining Engineering as CLRT-80614.

Environment

This has been reported in 14.3, 14.4 and 15.1 (base versions, no patches).

Resolution

This issue has been fixed in:

  • CA PPM 15.2
  • CA PPM 15.1 generic patch 4
  • CA PPM 14.4 generic patch 7

Notes:

  1. Note that re-installing the Microsoft Project integration is required after upgrading or installing these patches.
  2. Also OS Language format should be in ESP, some customer reported the same problem in newer version with OS ENG language format (see KB: 15504 for more details)

Additional Information

  • In MSP, Not All Task Dependencies are Exported from Clarity to MSP (Article:15504)
  • Clarity PPM and MSP integration known defects - Support Technical Document Index (KB: 15956)

  • Clarity PPM and MSP integration - List of knowledge documents (KB: 71385)

  • See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM