Configuration Item (CI) value wrong or missing in the Detail form

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

The value of a field of a Configuration Item is not shown on the Configuration Item Detail form but the corresponding field in the row in the table in the mdb database contains a value.

Environment

CA Service Desk Manager 14.1+

Cause

The update to the CI field may not have been done via the CA Service Desk Manager web interface.

Resolution

Run the following 2 commands to update the CA Service Desk Manager cache:

pdm_cache_refresh -t usp_owned_resource

pdm_cache_refresh -t ca_owned_resource

Next, open a new view of the Configuration Item Detail form for the CI, or refresh the current view of the CI. Confirm that the value is as expected.