Some of the JasperSoft pages are not displayed when using IE11

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Article ID: 6389

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Some of JasperSoft pages are not displayed, or do not display properly, when using IE11 web browser.

Issue may happen for different pages within JasperSoft application.

Cause

In general such issue with IE browsers is happening because the browser is running in compatibility mode.

You can check this by opening the developer tools on the page (by pressing F12), go to Emulation tab and set the Document mode to "Edge". 

Environment

CA Service Desk Manger 14.1.03 (CUM#3)CA Business Intelligence 6.2 (JasperSoft)

Resolution

Force the Edge mode for IE by modifying the following section in the <Tomcat Install Directory>/WEBAPPS/JASPERSERVER-PRO/WEB-INF/decorators/decorator.jsp file on the JasperSoft Server: 

<!--<meta http-equiv="X-UA-Compatible" content="IE=8"/>-->

Uncomment this section, and then set content to "IE=Edge" instead of "IE=8".

<meta http-equiv="X-UA-Compatible" content="IE=Edge"/>

 

Restart the JasperSoft Tomcat web server to apply the changes.