Remote Agent fails to start after installation

Article Id: 6357

Status: Published

Updated On: 14-02-2018 07:56

Legacy Id: TEC1621084

Products:

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction:

After installing the UAJM 11.0 Remote Agent, it immediately fails when trying to start it. The univagent.out file contains errors saying that it cannot start csampmux.

Environment:

Release:
Component: ATSYS

Resolution:

Check the O/S process list and make sure there is not an old defunct csampmuxf process running on the machine. If there is one running, kill it and then retry the agent startup.