Remote Agent fails to start after installation

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Article ID: 6357

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

After installing the UAJM 11.0 Remote Agent, it immediately fails when trying to start it. The univagent.out file contains errors saying that it cannot start csampmux.

Environment

Release:
Component: ATSYS

Resolution

Check the O/S process list and make sure there is not an old defunct csampmuxf process running on the machine. If there is one running, kill it and then retry the agent startup.