Email notifications with distribution list sent via gel script are not received by end-users

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Article ID: 6348

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Email notifications from a gel script process that used to work are no longer being received by end users in the distribution list

Cause

There were dummy email addresses that did not go to any actual user.

 

EXAMPLE:  [email protected]

 

Environment

Any

Resolution

Removed the users from the distribution list that had invalid email addresses