Configuration Items (CI) from CMDB are not listed in "My Resources" service in Service Catalog and Unified Self-Services

book

Article ID: 6342

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Configuration Items (CI) from CMDB are not listed in "My Resources" service in Service Catalog and Unified Self-Services. The CMDB is successfully configured in Service Catalog and the CI's have a primary contact assigned but still not showed.

Cause

The model must be set in the Configuration Item for this to be displayed in "My Resources" service.

Environment

Service Catalog 14.1Service Desk Manager 14.1Unified Self-Service (USS) 14.1

Resolution

1) Log into Service Desk Manager > Administration > CA CMDB > CI List > Search for the CI to be displayed which belongs to a Family to be displayed

2) Open CI > CMDB Attributes > 5. Inventory > Set model > Save Changes

3) Go to USS > My Resources > See the CI in the list.

In Service Catalog > Home > Requests > IT Support Services > Service Management > My Resources > See the CI in the list.

Additional Information

Integrate CMDB with CA Service Catalog

https://docops.ca.com/ca-service-management/14-1/en/integrating/integrating-ca-service-catalog/integrate-cmdb-with-ca-service-catalog