Configuration Items (CI) from CMDB are not listed in "My Resources" service in Service Catalog and Unified Self-Services

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Configuration Items (CI) from CMDB are not listed in "My Resources" service in Service Catalog and Unified Self-Services. The CMDB is successfully configured in Service Catalog and the CI's have a primary contact assigned but still not showed.

Environment

Service Catalog 14.1Service Desk Manager 14.1Unified Self-Service (USS) 14.1

Cause

The model must be set in the Configuration Item for this to be displayed in "My Resources" service.

Resolution

1) Log into Service Desk Manager > Administration > CA CMDB > CI List > Search for the CI to be displayed which belongs to a Family to be displayed

2) Open CI > CMDB Attributes > 5. Inventory > Set model > Save Changes

3) Go to USS > My Resources > See the CI in the list.

In Service Catalog > Home > Requests > IT Support Services > Service Management > My Resources > See the CI in the list.

Additional Information

Integrate CMDB with CA Service Catalog

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/integrating/integrating-ca-service-catalog/integrate-cmdb-with-ca-service-catalog.html