Error displayed with trying to log into Spectrum with CAC integrated.

Products

• CA Spectrum

Issue/Introduction

When trying to log into Spectrum 10.2 with Common Access Card (CAC) integration enabled, an error message is displayed. This occurs 6-7 times before it reads the CAC reader and allows the user to log into Spectrum.

Environment

Spectrum 10.02.00 integrated with Common Access Card (CAC)

Cause

Issue with Java Runtime Environment (JTE) version 8 update 112 on the client machine.

Resolution

Install/upgrade to JRE 1.8.0_121 or higher on the client machine.

NOTE: Spectrum 10.2.1 and higher require JRE 1.8.0_121