"No privileges" error when a user tries to log into Spectrum OneClick

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

User is getting ""The user <USERNAME> has no privileges in OneClick. Please have a OneClick administrator verify the user's privileges in the OneClick users tab" when trying to log into Spectrum OneClick.

Environment

Release: a7n0c000000PBNr
Component:

Cause

Possible cause is the User model has no Role assigned to the Security Community.

Resolution

Log into OneClick as an ADMIN user that has access to create and modify User models. Check to verify the User model in question has a Role assigned to the Security Community configured for the User model.