Unable to load the Oracle database save

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Article ID: 6311

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Updated On:

Products

EHEALTH CA eHealth

Issue/Introduction

Database load is failing

Error in Save Log: "Error: Save directory: D:/Backup/Binary/DailyMWF.tdb/oracle_rman does not contain valid save information 

Error: Path <path>/oracle_rman is not a valid directory for the requested operation. 

Error: nhiLoadDb failed.

Error: "oracle_rman does not contain valid save information"

Error: "oracle_rman is not a valid directory for the requested operation. 

Error: nhiLoadDb failed."

Cause

The nhLoadDb is failing because it is looking for a full set of files in the oracle_rman directory. The previous database save attempt failed and therefore the contents of the oracle_rman are not complete.  

Environment

Release:
Component: EHORA

Resolution

 Rename the oracle_rman directory to oracle_rman_bad, then rename the oracle_rman_prior to oracle_rman and run the load again. 

Additional Information

When a database save takes place, the contents of the oracle_rman directory is moved into a directory called oracle_rman_prior.  Then the new save will write to the oracle_rman directory.  If the new database save is successful then the oracle_rman_prior directory is deleted. However, if the new database save is unsuccessful then the oracle_rman_prior directory will stay.