Master catalog import fail when run using CA SAM Web interface.

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Article ID: 6300

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Unable to import the new release of the Master catalog for CA SAM using the Web interface.  The import is hanging at different steps.

In import log we can see

2017-02-27 03:01:43 104 MB INFO end import, duration: 32856.401 s, peak memory: 278 MB

 

N.B. :When the import is run using CRONJOB, it is executed successfully.

 

Cause

In IIS , there is timeout in FastCGI Activity, Idle and Request  set to 36000 by default. This timeout value is too low for the import process to complete.

 

 

Environment

Any release of CA SAM

Resolution

The solution is to change the IIS default setting for time out.

1) Set Idle time to 0 for DefaultAppPool

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK5tAAG" alt="Idle.jpg" width="1030" height="582"> 

2) Set CGI Time out to 1.00:00:00

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK5rAAG" alt="cgi.jpg" width="1029" height="570"> 

3) Set FastCGI Activity, Idle and request timeout to 72000

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK5sAAG" alt="FastCGI.jpg" width="1026" height="580"> 

Attachments

1558714857632000006300_sktwi1f5rjvs16tmg.jpeg get_app
1558714855740000006300_sktwi1f5rjvs16tmf.jpeg get_app
1558714853464000006300_sktwi1f5rjvs16tme.jpeg get_app