Master catalog import fail when run using CA SAM Web interface.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Unable to import the new release of the Master catalog for CA SAM using the Web interface.  The import is hanging at different steps.

In import log we can see

2017-02-27 03:01:43 104 MB INFO end import, duration: 32856.401 s, peak memory: 278 MB

 

N.B. :When the import is run using CRONJOB, it is executed successfully.

 

Environment

Any release of CA SAM

Cause

In IIS , there is timeout in FastCGI Activity, Idle and Request  set to 36000 by default. This timeout value is too low for the import process to complete.

 

 

Resolution

The solution is to change the IIS default setting for time out.

1) Set Idle time to 0 for DefaultAppPool

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK5tAAG" alt="Idle.jpg" width="1030" height="582"> 

2) Set CGI Time out to 1.00:00:00

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK5rAAG" alt="cgi.jpg" width="1029" height="570"> 

3) Set FastCGI Activity, Idle and request timeout to 72000

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK5sAAG" alt="FastCGI.jpg" width="1026" height="580">