Public change statuses are displayed in drop down despite data partition

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Article ID: 6288

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Data partition set to display, for a Change Order, only the initial status and the statuses related to a specific tenant doesn't work and also the 'public' statuses are displayed in the dropdown 

Cause

Problem due to 'lookup=no' set in the customized 'order_status_change.htmpl' file, to force the display of a dropdown instead of a lookup.

Original content of order_status_change.htmpl file:

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<PDM_MACRO name=dtlDropdown hdr="New Status" attr=status default="!default_trans_sym!" evt="onBlur=\\\"detailSyncEditForms(this)\\\" onChange=\\\"make_desc_required(this)\\\"" initial="!default_trans_code!">

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With customization in place:

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<PDM_MACRO name=dtlDropdown hdr="New Status" attr=status lookup=no default="!default_trans_sym!" evt="onBlur=\\\"detailSyncEditForms(this)\\\" onChange=\\\"make_desc_required(this)\\\"" initial="!default_trans_code!">

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Environment

CA Service Desk Manager 14.1

Resolution

Using the default file or after removing the 'lookup=no' statement from the customized file, the statuses displayed are the correct ones, on the base of the data partition set.

Note:

To have a dropdown instead of a lookup, there is the possibility to act on the parameters MaxSelectList and SelListCacheMax inside the web.cfg file.