Error AHD04806 when running summary and detail reports.

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

When using IIS as the web server for Service Desk, a user runs summary or detail reports, error AHD04806 (BOPSID validation is required for reporting) is displayed.

 

Environment

Service Desk Manager 17.3 and higher

Resolution

This problem usually occurs when IIS settings are incorrect.

To correct the problem, take the following steps:

Launch IIS

Go to the 'Default Web Site' Properties

Go to 'Directory Security'

Go to 'Authentication and Access Control' -> click on 'Edit'

Check the 'Integrated Windows Authentication' checkbox

Restart IIS