I'm unable to add a contact to a role in ITAM. He previously existed in APM with the same role; however, was removed when he left the company. Now he is back and I cannot add him again on the role management screen. I checked his contact and he does not already have a role. When I search for him in the role to add him, he is not found. His record is active.
The user was still authorized to the application, but was not in a role.
Rather than adding the user to a role under the role name, navigate to user/role management and select 'authorize users'. Search for the user and de-authorize the user. Then authorize the user again (on this same screen) and click the pencil icon to add the user to a role.