"Last updated" date in ca-eula.txt is invalid.

Article Id: 6241

Status: Published

Updated On: 14-02-2018 08:09

Legacy Id: TEC1982827

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , INTROSCOPE

Issue/Introduction:

When performing a silent installation of the App Synthetic Monitor agent for APM, the installation fails and the error message reported in the file "silent.install.failed.txt" is "Invalid CA EULA Specified".

Cause:

The End-User License Agreement has been updated, and the date listed in the file ca-eula.txt (or locale/language-appropriate variant) is correct, but the installer is validating the file based on a specific date from a previous version of the Agreement. The installer is looking for the date "2016-01-12", but the date present in the ca-eula.txt file (as of this writing) is "2016-05-25".

Environment:

Any supported platform where the App Synthetic Monitor agent is attempting to be installed.

Resolution:

To have a successful install, edit the "ca-eula.txt" file (or locale/language-appropriate variant), and near the end of the file, change the line below:

# Last updated 2016-05-25

to:

# Last updated 2016-01-12

Then save the file, and restart the silent installation. Barring any separate issues, the installation will complete successfully, and the agent will be installed.