When trying to start Identity Portal, the portal does not come up and a log of JGROUP lines appear

Article Id: 6231

Status: Published

Updated On: 14-02-2018 08:10

Legacy Id: TEC1387818

Products:

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction:

When starting Identity Portal, the logs shows a lot of lines concerning JGroup:

WARN org.jgroups.protocols.pbcast.GMS - SOMESERVER-53591: JOIN(SOMESEREVER-53591) sent to SOMESERVER-37379 timed out (after 3000 ms), on try 6

The portal does not come up properly and is not available

Cause:

This sometimes happens in a clustering environment.

Environment:

Identity Suite 12.6 SP8Identity Portal 12.6 SP8Identity Suite 14.0Identity Portal 14.0

Resolution:

The error is benign. Waiting for 10-15 minutes will ensure that the portal is up and runinng.

An alternative is to clean the JGROUPING table.

Additional Information:

N/A