When trying to start Identity Portal, the portal does not come up and a log of JGROUP lines appear

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

When starting Identity Portal, the logs shows a lot of lines concerning JGroup:

WARN org.jgroups.protocols.pbcast.GMS - SOMESERVER-53591: JOIN(SOMESEREVER-53591) sent to SOMESERVER-37379 timed out (after 3000 ms), on try 6

The portal does not come up properly and is not available

Cause

This sometimes happens in a clustering environment.

 

Environment

Identity Suite 12.6 SP8Identity Portal 12.6 SP8Identity Suite 14.0Identity Portal 14.0

Resolution

The error is benign. Waiting for 10-15 minutes will ensure that the portal is up and runinng.

An alternative is to clean the JGROUPING table.

Additional Information

N/A