The SS hangs, consumes memory, and stops processing SNMP. Online Backup (OLB) fails and the SS will hang on shutdown as well.
Article ID: 6216
Updated On:
Products
Issue/Introduction
The SpectroSERVER's SNMP stack hangs and causes the following problems:
Online Backup (OLB) failures
SNMP requests are ignored
Updated SNMP communications are missed
False Management Agent Lost alarms are generated
Inability for the SS process to stop
Environment
Component:
Cause
This was due to code issues in the SpectroSERVERs SNMP layer.
Resolution
This is resolved in 10.2.1 and in the following patches for releases prior to 10.2.1:
10.2.0 - Spectrum_10.02.00.PTF_10.2.020*
(*This patch also includes a fix for SDM/SDC.)
10.1.2 - Spectrum_10.01.02.D101h
10.1.1 - Spectrum_10.01.01.D76j
The release notes show the following:
Symptom: Rare but consistent SpectroSERVER hangs due to multiple problems with the SNMP subsystem.
Symptoms can include failed online backups, failed shutdowns and invalid management agent lost alarms.
Resolution: Major overhaul of SNMP subsystem, designed to improve efficiency and stability.
(DE198464, 00502085)
If you need one of the PTF or D patches above, please open a case and request the patch (http://support.ca.com).
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