Identity Portal loads slowly

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Article ID: 6203

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

Identity Portal takes a long time to load and the log shows a lot of jgroup warn messages concerning org.jgroups.protocols.pbcast.GMS.

Cause

'JGROUPSPING' is flooded with stale data which the application server has to go through when loading.

This in turn is causing a delay in loading of Identity Portal but in no way is hindering any aspect of the Identity Portal function or performance.

Environment

Identity Portal 1.6.2Identity Suite 12.6 SP8Virtual Appliance 14.0

Resolution

truncate the Identity Portal database table of jgroupsping

Additional Information

N/A