Export parsing error - columns are not aligned properly with CA Web Viewer 12.1 with IE11

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Article ID: 6184

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction

CA Output Management Web Viewer 12.1 does not correctly format in Excel when using fixed columns. The 1st image cuts off the left side of the 1st column.

Cause

This is a browser compatibility problem. 

Environment

Microsoft Excel

MS Internet Explorer 11

Resolution

For Internet Explorer 11, it depends on "Compatibility Mode".

  • If you are in "Compatibility Mode" via Intranet security zone, the export wizard columns accurately reflect what you select in step 2.
  • If not in this mode, your columns are off by increasing amounts as you work to the right of the report. NOTE: Putting the web site in "Compatibility View" alone not enough, it has to be Intranet zone too. For some reason (IE), compatibility view is different under the Intranet vs. non-Intranet. 

Recommended action:

  • Set your browser so Web Viewer (the web server) is in the Intranet Zone and
  • The compatibility view settings have "Display intranet sites in Compatibility View".
  • If already accessing Web Viewer while doing this, please log off and close the browser before retesting.