Failed to upload uim_core_dashboards.zip to cabi Server

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Article ID: 6161

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Alarm received from the cabi probe: “Failed to upload uim_core_dashboards.zip to cabi Server at http://<CABI_Server_IP or hostname>:<port>/cabijs”

-         In the UMP under Unified Dashboards -> CA Business Intelligence Dashboards, the Summary Dashboard displays: “No dashboard found with path: Click Edit Dashboard button to create dashboard or click Options -> Preferences to update path”

-          Cabi log:

 

Mar 10 17:53:48:349 [UserSynchronizationThread, cabi] Finished synchronizing users between UIM and CABI

Mar 10 17:54:46:460 [ContentUploaderPool-1-thread-1, cabi] could not upload file=C:\Program Files (x86)\Nimsoft\probes\service\cabi\content\upload\uim_core_dashboards.zip

Mar 10 17:54:46:461 [ContentUploaderPool-1-thread-1, cabi] java.util.concurrent.TimeoutException: Export is taking more time than max allocated time of 600 milliseconds

 

Cause

Before the cabi probe uploads new dashboards and reports, in this case the uim_core_dashboards.zip, it first does an automatic backup of the existing content in jasperserver. This is a safeguard in case customization has been made to the content. The auto backup logic has a default timeout of 600 seconds, and normally this is more than enough time. For some reason, that backup of the the existing Jasperserver content is running very slowly.

 

Environment

UIM 8.51 Cabi probe v2.00

Resolution

You can workaround the auto backup issue by disabling the auto backup feature. To do this simply use raw configure to edit the 'setup' section of the cabi probe configuration. 

The property name is 'auto_backup_on_import_enabled', it defaults to 'yes', and can be disable by setting it to 'no'. After doing this, and restarting the cabi probe, try to re deploy the uim_core_dashboards_pack from the local archive to the robot running the cabi probe. This will kick off a re upload of the uim_core_dashboards, but this time it will not attempt to do the backup first. 

Additional Information

Install or Upgrade CA Business Intelligence with CA UIM - https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/installing-ca-uim/install-or-upgrade-ca-business-intelligence-with-ca-uim 

CABI is temporarily unavailable - https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1294397.html