UIM Admin Console stops working post upgrade to 8.51

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Article ID: 6147

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

After upgrading to UIM 8.51, Admin Console access has been lost. 

Cause

While it is not the root cause for this issue, the 8.47 upgrade release notes point to the new home page address and the deprecation of the service_host probe:

https://docops.ca.com/ca-unified-infrastructure-management/8-47/en/upgrading-release-notes/release-notes#ReleaseNotes-AdminConsoleRedesign 

 

Environment

Upgrade to UIM 8.51
Upgrade to UIM 9.02

Resolution

Please do the following to correct the issue with admin_console:

1. On your primary hub, if there is a service_host probe deactivate and delete it, followed by a delete of the local service_host folder in the Nimsoft installation path.  


2. Deploy the following probes from the IM client archive to the primary hub in the following order: (ROOT should be present already)

  • wasp
  • uimhome
  • adminconsoleapp
  • mps

3. Optional: Set the loglevel to 3 on the primary UIM server wasp, Raw Configure > setup

4. Deactivate and then activate the wasp probe. When it has a port and a pid please try and access the following

http://<PrimaryUIM_server_ hub_IP:port>/adminconsoleapp/


5. If the above steps do not work please open a new Support case with CA UIM Support and provide the following files for review from the primary UIM server including step 3:

  • robot.cfg
  • wasp.cfg
  • wasp.log
  • screen shot of error your getting when accessing the above URL including the URL.