After upgrading CA Service Desk Manager from 12.x or from 14.1, to 14.1.02 (cumulative patch #2), you could encounter a situation whereby some ".jar" files are missing from the "bin" subdirectory of the CA Service Desk Manager base installation directory, $NX_ROOT\java\lib
Some symptoms that have been identified so far are as follows:
A probable cause is that the ".jar" files were stopped from being copied onto the installation by a 3rd party antivirus or firewall program via corresponding rules or policies.
The affected jar files may be limited to those included in cumulative patch #2 (14.1.02).
Upgraded CA Service Desk Manager 14.1 environment