WSDL method getFormRateItemValues returns an error.

Article Id: 6136

Status: Published

Updated On: 14-02-2018 08:09

Legacy Id: TEC1673174

Products:

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction:

The issue:

WSDL method getFormRateItemValues returns an error.

Executing webservices method 'getFormRateItemValues' to get information stored in the form of a CA Service catalog request,

An error was thrown as follows (from view.log):

[RequestServiceImpl] Exception occurred in getFormRateItemValues.

java.lang.NullPointerException

The error message is not detailed and it is impossible to find the root cause.

Cause:

It had to do with a non proper form definition.

The form contained 2 sets of radios which had exactly the same ID's and values.

Environment:

Windows running CA Service Catalog Release 14.1.x

Resolution:

After changing the form definition, making the IDs unique, the WSDL executed properly.