WSDL method getFormRateItemValues returns an error.

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The issue:

WSDL method getFormRateItemValues returns an error.

Executing webservices method 'getFormRateItemValues' to get information stored in the form of a CA Service catalog request,

An error was thrown as follows (from view.log):

[RequestServiceImpl] Exception occurred in getFormRateItemValues.

java.lang.NullPointerException

The error message is not detailed and it is impossible to find the root cause.

 

Cause

It had to do with a non proper form definition. 

The form contained 2 sets of radios which had exactly the same ID's and values. 

 

Environment

Windows running CA Service Catalog Release 14.1.x

Resolution

After changing the form definition, making the IDs unique, the WSDL executed properly.