WSDL method getFormRateItemValues returns an error.

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

WSDL method getFormRateItemValues returns an error.

Executing webservices method 'getFormRateItemValues' to get information stored in the form of a CA Service catalog request, an error was thrown as follows (from view.log):

[RequestServiceImpl] Exception occurred in getFormRateItemValues.

java.lang.NullPointerException

The error message is not detailed and it is impossible to find the root cause.

Environment

Service Catalog - 14.1.x and above

Cause

It had to do with a non proper form definition. 

The form contained 2 sets of radios which had exactly the same ID's and values. 

 

Resolution

After changing the form definition, making the IDs unique, the WSDL executed properly.