WSDL method getFormRateItemValues returns an error.
Article ID: 6136
Updated On:
Products
CA Service Catalog
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
WSDL method getFormRateItemValues returns an error.
Executing webservices method 'getFormRateItemValues' to get information stored in the form of a CA Service catalog request, an error was thrown as follows (from view.log):
[RequestServiceImpl] Exception occurred in getFormRateItemValues.
java.lang.NullPointerException
The error message is not detailed and it is impossible to find the root cause.
Cause
It had to do with a non proper form definition.
The form contained 2 sets of radios which had exactly the same ID's and values.
Environment
Service Catalog - 14.1.x and above
Resolution
After changing the form definition, making the IDs unique, the WSDL executed properly.
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