The following error is displayed when clicking on the Test button for ServiceAide (aka CA Cloud Service Management) integration:
"Please check the configuration for CA Cloud Service Management (cacsm)"
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There are two possible causes for this test failure:
a) There is a blank space in the "Service Desk Server Name" field.
b) The License Type set for the account is not appropriate. Login also fails at ServiceAide web page.
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a) Remove the blank space after the "/" character in the Service Desk Server Name field.
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b) Change the License Type from "Web Service" to "Fixed" in ServiceAide.
Here are the steps:
1. Login at either https://csm3.serviceaide.com or https://csmstaging.serviceaide.com
2. Click on Manage and then select Tools.
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3. Click on Users.
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4. Search for the account and then change the License Type to "Fixed" and Save.
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5. Test will run successfully and you will be able to add the server in the Service Desk Servers table.