Unable to add a new scoreboard node

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Article ID: 6107

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When trying to add a new scoreboard node I get message:

"The scoreboard has reached the maximum number of nodes and folders; additional items are not permitted."

But no errors in stdlog.

<Please see attached file for image>

scoreboard_limit.jpg

Cause

 Out of the box, there is a maximum number of scoreboard entries, the default value is 200.

Environment

CA Service Desk Manager 14.1CA Service Desk Manager 12.9

Resolution

There is an environment variable which can be defined to modify the out of the box limit.

The variable is called:

NX_SCOREBOARD_ENTRY_LIMIT

You could consider to set this variable with a lower value in case you need to keep under control the number of scoreboard entries added by Analysts as per the performance impact.

The variable is included as one of the options in the Option Manager (SDM web interface - Administration Tab).

 

 

 

Attachments

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