Privileged Identity Manager can not start in SLES 11 SP4 on z/VM 6.4(s390x)

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager (PAM)

Issue/Introduction

After installation with RO93654, CA Privileged Identity Manager(a.k.a PIM) cannot start alternatively.

1st time: start failed on seoswd.

2nd time: start correctly after killing all PIM process.

And also, kernel error message in syslog at the problem:

kernel: Unable to handle kernel pointer dereference at virtual kernel address 0000000000500000 

kernel: Oops: 0004 [#2] SMP 

kernel: Modules linked in: seos(PN) binfmt_misc fuse loop qeth_l2 qeth_l3 ipv6_lib sg dasd_fba_mod qeth dasd_mod ... 

kernel: Supported: No, Proprietary and Unsupported modules are loaded 

Environment

OS: SuSE Linux Enterprise Server 11 SP4 on z/VM 6.4 for s390xProduct: CA Privileged Identity Manager r12.8 SP1

Cause

This problem is caused by enabled huge page size which is implemented from z/VM 6.4.

During startup PIM places our interception points into the kernel and removes them when we shut down. It is only the during startup and shutdown that is affected.

 

 

Resolution

Please apply full install module as following:

T47D084: full install module with install_base 

T47D085: full install module for RPM package

 

Additional Information

This problem is affect not SLES 11 or later but Redhat 7.x on z/VM.