Very poor performance of one or more reports in Performance Report Designer standalone.jsp

Article Id: 6088

Status: Published

Updated On: 14-02-2018 08:10

Legacy Id: TEC1599696

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

Users may note that when creating a Performance Report, the report populates with data very quickly in the Designer portlet, but when creating and viewing a Standalone URL, the report populates very slowly, or not at all.

Environment:

Release: CNMSPP99000-8.47-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution:

To resolve this issue, take the following steps:

1. deactivate the wasp probe on the UMP server.

2. Locate the following folder on the UMP server:

\Nimsoft\probes\service\wasp\work\

3. Delete all the contents of that folder, leaving the empty 'work' folder behind.

4. Activate wasp.

Additional Information:

The wasp/work folder contains cached information relating to the .jsp pages (e.g. standalone.jsp), and clearing this folder forces those standalone pages/URLs to be recompiled.