An Agent is showing inactive or offline in manager side
Agent can show as inactive due to several reasons.
1. Manager hostname is not resolvable or reachable from Agent machine/host
2. Ports for Manager manager are not open/accessible from Agent machine.
Following message may be seen in agent transmitter log.
XX/XX/20XX 00:00:12.345 UTC+0000 1 TCP/IP Controller Plugin.Transmitter pool thread <Slow:1>.CybTargetHandlerChannel.constructConversation[:1139] - Error connecting to DS_<manager_name>
cybermation.library.communications.CybConversationConnectException: Unknown host: manager_name
3. Check ESP dSeries (DE) tracelogs for any connection errors. E.g.
XX/XX/20XX 00:00:12.345 [dm:communications:exception] [ERROR] DM.OutputMessageQueue.AGENT1: [20XX-XX-XX_00:00:12.345] Exception caught sending to AGENT1: The conversation is unable to connect to partner agent1:7520. The exception is Connection timed out (Connection timed out).
WADE Agent : Any
Ensure that WA Manager's hostname (either short name or fully qualified name) is resolvable and reachable.
Make sure that port for manager is open.