Agent showing inactive (dSeries)

Products

• Workload Automation Agent
• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation AE - System Agent (AutoSys)

Issue/Introduction

An Agent is showing inactive or offline in manager side

Environment

WADE Agent : Any

Cause

Agent can show as inactive due to several reasons.

1. Manager hostname is not resolvable or reachable from Agent machine/host

2. Port for DE manager is not open/accessible from Agent machine (default 7507)

3. Agent listening port is not open/accessible from DE manager machine (default 7520)

Following message may be seen in agent transmitter log.

XX/XX/20XX 00:00:12.345 UTC+0000 1 TCP/IP Controller Plugin.Transmitter pool thread <Slow:1>.CybTargetHandlerChannel.constructConversation[:1139] - Error connecting to DS_<manager_name>
cybermation.library.communications.CybConversationConnectException: Unknown host: manager_name

4. Check dSeries (DE) tracelogs for any connection errors.  E.g.

XX/XX/20XX 00:00:12.345 [dm:communications:exception] [ERROR] DM.OutputMessageQueue.AGENT1: [20XX-XX-XX_00:00:12.345] Exception caught sending to AGENT1: The conversation is unable to connect to partner agent1:7520. The exception is Connection timed out (Connection timed out).

Resolution

Ensure that  WA Manager's hostname (either short name or fully qualified name) is resolvable and reachable.

Make sure that port for manager is open.