Agent showing inactive (dSeries)

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Article ID: 6081

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Updated On:

Products

CA Workload Automation Agents CA Workload Automation DE - System Agent (dSeries) CA Workload Automation AE - System Agent (AutoSys) CA Workload Automation Agent CA Workload Automation Agent

Issue/Introduction

An Agent is showing inactive or offline in manager side

Cause

Agent can show as inactive due to several reasons.

1. Manager hostname is not resolvable or reachable from Agent machine/host

2. Ports for Manager manager are not open/accessible from Agent machine.

Following message may be seen in agent transmitter log.

XX/XX/20XX 00:00:12.345 UTC+0000 1 TCP/IP Controller Plugin.Transmitter pool thread <Slow:1>.CybTargetHandlerChannel.constructConversation[:1139] - Error connecting to DS_<manager_name>
cybermation.library.communications.CybConversationConnectException: Unknown host: manager_name

3. Check ESP dSeries (DE) tracelogs for any connection errors.  E.g.

XX/XX/20XX 00:00:12.345 [dm:communications:exception] [ERROR] DM.OutputMessageQueue.AGENT1: [20XX-XX-XX_00:00:12.345] Exception caught sending to AGENT1: The conversation is unable to connect to partner agent1:7520. The exception is Connection timed out (Connection timed out).



Environment

WADE Agent : Any

Resolution

Ensure that  WA Manager's hostname (either short name or fully qualified name) is resolvable and reachable.

Make sure that port for manager is open.