When running pdm_configure, the configure.log may indicate "Access is denied". stdlog may also report the same, especially when trying to create/configure users.
pdm_d_mgr 2372 ERROR pdm_d_misc.c 293 Access is denied.
pdm_d_mgr 2372 ERROR mgr_os_if.c 1107 Could not open Service Control Manager
Above logs are stored in NX_ROOT\log
When running the command "pdm_d_mgr -h" from an admin command prompt, which should generate a help page for the command and make no changes, but it also returns "Access is denied".
Release: All releases
Component: CA Service Desk Manager
Increased security feature from User Account Control (UAC) or third party security products can cause the Service Desk Configuration program to fail since the application cannot access the Services Control panel directly.
You need to disable UAC or any third party security products such as virus scanners in order for the Service Desk Configuration program to complete successfully.
Check also that the logged in user has permissions to run such commands. See KB Article 53662 for further information on user permissions needed.
Broadcom Support is not permitted to assist in the configuration of any security settings on your servers. You will need to review such settings with your local security or system admins.