CREATION OF CDB FAILED during installation of CA Service Management

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

CREATION OF CDB FAILED  during installation of CA Service Management R14.1

Cause

 Install media files may be corrupted or damaged 

 

Environment

Windows 2012SQL 2012

Resolution

Download another install media and verify the files size should also be 4.2gb.

Additional Information

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1/step-4-install-or-upgrade/implementing-ca-service-desk-manager/how-to-upgrade-ca-sdm/step-2-use-the-ca-sdm-migration-console/upgrade-to-ca-sdm-14-1-to-use-sql-server-over-ssl