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NFA Admin->System Status Page shows errors from Watchdog Service but configuration is correct

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Article ID: 6052

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

When attempting to view the System Status Page in Network Flow Analysis 9.3.6+, you can run into an issue where the System Status Page is reporting errors when SNMP Security and Watchdog Settings are set properly.





The WatchDogLog*.log files show:


WatchDog - Unable to poll [email protected].x.x.x using profile 'Temp Profile' : 

System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: 

insert into snmpqlProfiles ( 

snmpqlProfilesName, 

snmpqlProfilesSnmpVersion,snmpqlProfilesSnmpPort, 

snmpqlProfilesUserName, snmpqlProfilesContext, 

snmpqlProfilesSecurity, 

snmpqlProfilesAuthProtocol, snmpqlProfilesAuthPassword, 

snmpqlProfilesPrivProtocol, snmpqlProfilesPrivPassword) 

values ('profileId=44444',2,161,'public','',0,0,'',0,'') ---> System.Data.Odbc.OdbcException: ERROR [IM003] Specified driver could not be loaded due to system error 14001: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. (PollingProxy SnmpQL Driver, D:\CA\NFA\ProxyServices\bin\odbcsnmp.dll).

 

 

Cause

This problem is caused by the necessary versions of Microsoft Visual C++ Redistributable either not installing properly with NFA or being removed manually after the initial NFA 9.3.6 installation.  

Environment

NFA 9.3.6+Windows Server 2012

Resolution

 

Please make sure you have all of these "Microsoft Visual C++ Redistributable":

 

Ensure that vcredist_x86.exe is installed on the server.

Please install Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package MFC Security Update (vcredist_x86.exe) from Microsoft Download Center, if it is not installed.

https://www.microsoft.com/en-us/download/confirmation.aspx?id=26368&6B49FDFB-8E5B-4B07-BC31-15695C5A2143=1


 

Attachments