NFA Admin->System Status Page shows errors from Watchdog Service but configuration is correct

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

When attempting to view the System Status Page in Network Flow Analysis 9.3.6+, you can run into an issue where the System Status Page is reporting errors when SNMP Security and Watchdog Settings are set properly.

The WatchDogLog*.log files show:

WatchDog - Unable to poll [email protected].x.x.x using profile 'Temp Profile' : 

System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: 

insert into snmpqlProfiles ( 

snmpqlProfilesName, 

snmpqlProfilesSnmpVersion,snmpqlProfilesSnmpPort, 

snmpqlProfilesUserName, snmpqlProfilesContext, 

snmpqlProfilesSecurity, 

snmpqlProfilesAuthProtocol, snmpqlProfilesAuthPassword, 

snmpqlProfilesPrivProtocol, snmpqlProfilesPrivPassword) 

values ('profileId=44444',2,161,'public','',0,0,'',0,'') ---> System.Data.Odbc.OdbcException: ERROR [IM003] Specified driver could not be loaded due to system error 14001: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. (PollingProxy SnmpQL Driver, D:\CA\NFA\ProxyServices\bin\odbcsnmp.dll).

 

Cause

This problem is caused by the necessary versions of Microsoft Visual C++ Redistributable either not installing properly with NFA or being removed manually after the initial NFA 9.3.6 installation.  

Environment

NFA 9.3.6+Windows Server 2012

Resolution

Please make sure you have all of these "Microsoft Visual C++ Redistributable":

In most cases it is due to the 2008 package available here: https://www.microsoft.com/en-us/download/details.aspx?id=29