NFA Admin->System Status Page shows errors from Watchdog Service but configuration is correct

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

When attempting to view the System Status Page in Network Flow Analysis 9.3.6+, you can run into an issue where the System Status Page is reporting errors when SNMP Security and Watchdog Settings are set properly. In Netops Portal, NFA will show up as unreachable in the System status page:

 

The WatchDogLog*.log files show:

 

WatchDog - Unable to poll [email protected] using profile 'Temp Profile' : 

System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: 

insert into snmpqlProfiles ( 

snmpqlProfilesName, 

snmpqlProfilesSnmpVersion,snmpqlProfilesSnmpPort, 

snmpqlProfilesUserName, snmpqlProfilesContext, 

snmpqlProfilesSecurity, 

snmpqlProfilesAuthProtocol, snmpqlProfilesAuthPassword, 

snmpqlProfilesPrivProtocol, snmpqlProfilesPrivPassword) 

values ('profileId=44444',2,161,'public','',0,0,'',0,'') ---> System.Data.Odbc.OdbcException: ERROR [IM003] Specified driver could not be loaded due to system error 14001: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. (PollingProxy SnmpQL Driver, D:\CA\NFA\ProxyServices\bin\odbcsnmp.dll).

 

Environment

NFA 9.3.6+

Cause

This problem is caused by the necessary versions of Microsoft Visual C++ Redistributable either not installing properly with NFA or being removed manually after the initial NFA installation.  

Resolution

Please make sure you have all of these "Microsoft Visual C++ Redistributable":

Ensure that vcredist_x86.exe is installed on the server.

Please install Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package MFC Security Update (vcredist_x86.exe) from Microsoft Download Center, if it is not installed.

https://www.microsoft.com/en-us/download/confirmation.aspx?id=26368&6B49FDFB-8E5B-4B07-BC31-15695C5A2143=1

 

Note: For NFA 22.2.1+ the Visual Studio Support Changes:

Microsoft Visual Studio supported Visual C++ versions:

VC++ redist 2015-2022

VC++ redist 2013

 

Note: It is necessary to have both x86 and x64 Architecture

 

Unsupported Visual C++ versions:
Visual C++ 2005

Visual C++ 2008

Visual C++ 2010
See more on NFA Features and Enhancements Guide

Features and Enhancements