Unable to View Arabic Reports with CA Output Management Web Viewer 12.1

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Article ID: 6044

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Updated On:

Products

CA Output Management Document Viewer CA Output Management Web Viewer

Issue/Introduction

Users are unable to correctly access Arabic text reports stored in a mainframe repository when using CA OM Web Viewer 12.1 and the report is encoded using code page 420 "Arabic EBCDIC".  

Cause

This support was not in the product.

Environment

Release: OUTWBV01300-12.1-Output Management-Web Viewer for AIX
Component:

Resolution

An enhancement has been written. Apply the following apars for this support:

DRAS 12.2 APAR RO93409 MISSING SUPPORT FOR ARABIC CODE PAGE 420. This has the server-side code page translation table needed - T0864X0420. 

The Web Viewer fix (problem with Arabic text direction and certain characters on certain platforms has been published as RO94766 CUMULATIVE BUILD 165.