Users are unable to correctly access Arabic text reports stored in a mainframe repository when using CA OM Web Viewer 12.1 and the report is encoded using code page 420 "Arabic EBCDIC".
This support was not in the product.
An enhancement has been written. Apply the following apars for this support:
DRAS 12.2 APAR RO93409 MISSING SUPPORT FOR ARABIC CODE PAGE 420. This has the server-side code page translation table needed - T0864X0420.
The Web Viewer fix (problem with Arabic text direction and certain characters on certain platforms has been published as RO94766 CUMULATIVE BUILD 165.