Internal Error exporting a contract

Products

• CA Business Service Insight

Issue/Introduction

While trying to export a contract, receive error "An Internal error has Occurred".

After reviewing the details of the error, the web server reports failure to access impex files. 

Environment

CA Business Service Insight 8.3.5.x

Resolution

On the BSI Web server, locate the two (2) files listed below. 

C:\Program Files\Oblicore\Setup\config_init.bat
C:\Program Files\Oblicore\Setup\config_init.ini

After verifying the config_init.ini looks correct, run the config_init.bat file to update the BSI database

Additional Information

** Sample of the contents of a config_init.ini file **

[Config_Ini]        ORGANIZATION_NAME=Oblicore TEMPLATE_PATH='C:\Program Files\Oblicore\Export Templates\'BOOKLET_TEMPLATE_PATH='C:\Program Files\Oblicore\Booklet Templates\'WEB_SERVER=<Web server name>DB_NAME=OblicoreOBLICORE_USER=oblicoreOBLICORE_PASS=oblicoreMPX_CONFIGURATION_DIRECTORY='C:\Program Files\Oblicore\Packages\Configuration\'MPX_INPUT_DIRECTORY='C:\Program Files\Oblicore\Packages\'MPX_LOG_DIRECTORY='C:\Program Files\Oblicore\Packages\Log\'MPX_OUTPUT_DIRECTORY='C:\Program Files\Oblicore\Packages\'MPX_TEMP_DIRECTORY='C:\Program Files\Oblicore\Packages\Temp\'

Note: Directory structure will depend on where BSI was installed on the Web server.