WAAE Web Server URL Credential Validation Fails

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

When attempting to access the WAAE Web Server using a URL that gets status for a job, it will not accept the provided credentials. The XML output is not provided and the credential prompt keeps re-appearing.

In the $AUTOUSER/webserver_wrapper.log, an error appears saying that the user authentication failed even thought the provided credentials are verified to be correct and have the proper EEM policy access for the WAAE Web Server.

Environment

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component:

Resolution

In the $AUTOUSER directory on the WAAE Web Server machine, check the eiam.ws.config file and look for the following entry...

<UserAuth>
<Username>EiamAdmin</Username>
<Password>XXXXXXXXXX</Password>
</UserAuth>

The value within the <Password> tag should be the EiamAdmin password munge for that host.

To verify that the correct password munge is present, use the safex -munge command to check it.

ex. $AUTOSYS/bin/safex -munge password

where "password" is the current password for the EiamAdmin user in EEM.

If the value that is currently in the eiam.ws.config file does not match, update it with the result of the safex command.

Note: The safex -munge result is host specific. Therefore, you cannot assume that all Web Servers using the same EEM server have the same value for this parameter.